Terms & Conditions
By booking on any of our courses you agree to abide by our terms and conditions. We reserve the right to make amendments to the classes content, subject to seasonality and availability of produce. The School will be entitled to change the timing and/or content of any course and to substitute any teacher at any time. A minimum of 3 students are require for a class to process, in the event a class is not reached the minimum capacity an alternative class will be offered.
Ingredients, utensils, knives, equipment, take-away containers and aprons are provided for all courses. Some meals are included in the course cost - please see appropriate course details for further information.
Adult Classes: Applicants must be aged 18 or over.
Student Classes: Applicants must be aged 16 or over.
Teen Classes: Applicants must be aged 12 – 16 yrs
Little Chefs: Applicants must be aged 8 – 11 yrs
Childrens Parties: Children must be aged 6 or over.
Children aged 7 and under must be accompanied by an adult.
If you are unsure as to your skill requirements for a course, please phone us so we can help ascertain your level of experience before booking. We rely on students being able to self assess their own skill level and are happy to assist with this but cannot be held liable if you book a course much higher or lower than your actual skill level. Please call us on (01202) 424445 if you are in doubt.
Health & Safety:
All participants must wear shoes with flat, non-slip soles and covered toes, preferably leather. We cannot admit you to the cookery school without proper footwear. We recommend wearing sensible clothing ie not your best outfit, no outdoor clothes to be worn during the class (jackets/hooded sweatshirts/coats or excessive baggy jumpers) - we will not be held liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course.
Children under 12 will not be allowed to use hobs, ovens and steel blade knives, unless under strict supervision. All students under 18 are prohibited from using any piece of equipment with a rotating blade e.g. blenders. Any Student not following advice given will be asked to leave.
All courses are held in a working kitchen and whilst training is given in the use of the equipment and all reasonable steps to monitor its use are taken, we cannot be held responsible in the event of injury following behaviour which ignores that advice.
In accordance with our health and safety procedures we reserve the right to exclude any student whose behaviour ignores advice and puts themselves or others at risk, without refunding course fees, which have been paid. Any unpaid fees will still be payable.
Special dietary requirements, food allergies and illness:
We are unable to change the content of a course* to meet the needs of specific allergies or dietary requirementsHowever we will be happy to discuss the contents of the course with you so that alternative arrangements can be made if possible.
*For Chefs Table and Children’s Parties we are happy to cater for food allergies and dietary requirements but we need to be fully informed in order to provide suitable meals.
It is your responsibility to inform us at the time of booking of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc for you or your child.
PAYMENT & CANCELLATIONS
Children's Classes & Children’s Parties.
At time of booking we require a £10 non-refundable deposit for classes & £50 non refundable deposit for Childrens parties to be paid for a booking to be recognised, and require full payment a week in advance of the class or event. We do not take provisional bookings and cannot confirm your place on a course until we receive payment.
The Terms for our Chefs Table / Ready Steady Cook Event Cancellations are:
The date you book is blocked out of the diary when we receive a non refundable deposit of £50
If you cancel 6 weeks prior to the function there is no further fee
If you cancel from 6 weeks up to 2 week prior to the function 50% of the total table will be required for payment
If you cancel under 2 weeks to the event full payment will be required
Cancellation of any individuals on a Booked Chefs Table
Our booking are based on 12 attendees only
If an individual cancels the charge remains the same as it is booked on a fixed fee.
if you attend with less than 12 people the chargable fee is still based on 12
Vouchers will be sold with 1 year expiry date from date of sale; a Class must be Booked before that date. Vouchers are valid for any classes, Cookery Club, kids or special events, they cannot be exchanged for cash or refunded. Vouchers bought for a specific class can be transferred to another date or used for an alternative class of the same value or as part-payment for a class of higher value. Please contact us in advance to arrange the transfer.
We require a minimum 14 working days notice of cancellation for any of our classes or club bookings.
*If the cancellation is received within the 14 days the non-refundable 50% deposit will be forfeited although the balance of the course fee (if fully paid) can be transferred to an alternative class or a credit to your account for future bookings.
*If the cancellation is received within 3 days of the class date, no credit or refund will be given, but we do allow the place to be re-gifted to another student that can attend.
Cancellations by Flavours School of Cookery
In the unlikely event that we cancel a class Flavours School of Cookery undertakes to provide a suitable alternative within a reasonable period of time. If this is not possible, we undertake to make an immediate full refund for course fees.
Property which you bring to Flavours School of Cookery is brought entirely at your own risk and the proprietors cannot accept responsibility for any loss or damage.
School of Cookery collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Flavours School of Cookery also collects information, such as your post code, age, gender, preferences, interests and favourites. This information is used to operate, deliver and improve our services. This information will also be used to inform you of available products and services.
Flavours School of Cookery does not sell, rent or lease its customer lists to third parties. Flavours School of Cookery may share data with trusted partners to help us send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services for Flavours School of Cookery, and they are required to maintain the confidentiality of your information.
Credit/ Debit Card Details
Flavours School of Cookery can take card payments over the phone; we do not keep a record, electronic or otherwise, of any payment details. Once payments have been processed the information given over the phone is shredded. If you have any queries regarding this please contact the School on 01202 424445.